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FW:Case #20466035

Nov. 19, 2012

Owner/ManagerThe Better Business Bureau has received the above-referenced complaint from one of your
customers regarding their dealings with you.  The details of the consumer's concern are included on
the reverse. Please review this matter and advise us of your position.  As a neutral third party,
the Better Business Bureau can help to resolve the matter. Often complaints are a result of
misunderstandings a company wants to know about and correct.   In the interest of time and good
customer relations, please provide the BBB with written verification of your position in this matter
by November 20, 2012.  Your prompt response will allow BBB to be of service to you and your customer
in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer
directly and already resolved this matter. The Better Business Bureau develops and maintains
Reliability Reports on companies across the United States and Canada . This information is available
to the public and is frequently used by potential customers. Your cooperation in responding to this
complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly
give attention to this matter may be reflected in the report we give to consumers about your
company. We encourage you to print this complaint (attached file), answer the questions and respond
to us.We look forward to your prompt attention to this matter.Sincerely, The Better Business Bureau 
Complaint Department